GET TO KNOW US
Transpeed’s hands-on management team consists of call center and business process outsourcing industry veterans with impressive track records. This team, blended with established business processes will help your company succeed and grow. We are extremely passionate about what we do and we take the success of your company personally.
Transpeed has exceptionally high standards and our brand champions are known as the very best in the industry. Each applicant is carefully screened and detailed background checks are performed prior to the interview process. If applicants pass the initial screening, they are invited to come in for an interview, during which point they are tested and evaluated on a number of key factors including mastery of the English language, customer care experience, technical skills and social skills, to name a few.
While it would be easy to credit our successes to technology the simple reality is this: Our people make the difference.
Transpeed is one of the most sought after employers in the world of business process outsourcing, due largely to our caring company culture and the numerous benefits we offer our brand champions.
- A comfortable and safe environment for employees and clients
- Encouragement for agents to share best practices
- Clear understanding of client goals
- A reward system for all agents that meet and exceed client expectations
- A win-win-win solution for all involved
In addition to providing highly competitive salaries, we offer frequent bonuses and perks for jobs well done, full medical and dental insurance, a retirement plan, educational assistance, flexible schedules and more.
TECHNOLOGY AND SECURITY
Transpeed invests heavily in the latest, state-of-the-art call center technology and we provide ongoing training to our team members so they stay at the forefront of business process outsourcing technology. This “bleeding edge” technology, combined with our dedicated customer care team, allows us to provide you and your customers with exceptional and efficient service, while making your company more profitable than ever. Contact us today to see how we can help you.
Transpeed also provides continuity and disaster recovery services to decrease risk and add many levels of redundancy. We are also HIPAA/HITECH compliant and we follow strict regulations and platforms for information security measures. All electronic protected health information(ePHI) stays confidential and away from hackers and prying eyes.
The bottom line is that we have the experience, talent and technology to help you succeed and become more profitable. We take the time to learn your business and your customers, we take your success personally, and we can easily scale upon demand to accommodate any call center volume you may require.